Shipping Policy

At Fuggler, we are committed to ensuring that the delivery process is clear, dependable, and easy to navigate. We recognize the importance of shipping in providing a seamless shopping experience, and we work to keep our customers well-informed about the progress and timing of their orders. Once your order is confirmed and payment has been processed, it enters the fulfillment phase, where our team carefully prepares, inspects, and packages the items for shipment. Under typical conditions, delivery takes about ten to twenty business days, with business days defined as weekdays excluding weekends and public holidays. However, during peak periods, such as sales or holiday seasons, delivery times may extend due to higher order volumes.

After an order enters fulfillment, the delivery details, such as the shipping address, are finalized and cannot be modified. Additionally, we are unable to accommodate requests for specific delivery dates or time slots. We encourage customers to double-check their order details before completing the purchase to ensure everything is accurate. While we aim to meet our delivery estimates, several external factors—such as carrier delays, weather conditions, customs processing, or unforeseen logistical disruptions—can occasionally extend delivery times. If such delays occur, our support team will do its best to keep you informed and updated on your order’s status.

Fuggler provides free shipping on all orders to make your shopping experience as convenient as possible. Our delivery partners generally make several attempts to deliver your package. However, if an item cannot be delivered after multiple attempts, it will be returned to us, and the order will be canceled. In such cases, a full refund will be issued to the payment method used during checkout. To help you track your package’s journey, we offer tracking information, allowing you to monitor its progress in real-time.

Sometimes, issues may arise that require special attention, such as an item being temporarily out of stock, difficulties with shipping to certain locations, or delivery restrictions for addresses like PO Boxes. If any such issues come up, our customer service team will promptly reach out to inform you and provide alternative solutions, such as offering a substitute item, adjusting your order, or issuing a refund.

If you receive an item that doesn’t match what you ordered, please contact our support team as soon as possible. By reaching out promptly, we can resolve the issue quickly, offering either a refund or assistance with placing a new order for the correct item. In the case of sizing mismatches, the original item can be returned, and we will help you place a new order for the right size.

If you experience a delay or your shipment seems to be missing, we recommend verifying the shipping address you provided at checkout and checking the expected delivery time. If the package still doesn’t arrive as anticipated, please get in touch with our support team. We will work closely with the carrier to investigate and determine the best next steps. In the event that the package cannot be located, we will either process a refund or arrange for a replacement, depending on the circumstances.

Providing accurate contact information and keeping your tracking number handy will ensure a smoother delivery process. Please note that delivery times may vary based on your location, local customs procedures, or other external factors beyond our control. At Fuggler, our goal is to make your shipping experience as straightforward and reliable as possible. From the moment your order is placed to the point it arrives at your door, we are here to keep you informed, provide support, and ensure your package is handled with the utmost care.